Privacy Policy

When you call us or fill out a form on our website, we collect the information you share with us. That includes your name, phone number, email address, property address, and details about the water damage you are dealing with.

We also collect some information automatically when you browse our site. This includes your IP address, browser type, device type, pages you visit, and the time you spend on each page. This helps us understand how people find and use our website so we can make it better.

We use your contact and property information to respond to your request, schedule a service visit, provide an estimate, and keep you updated on the work we are doing. If you call us after hours, we use your number to call you back and coordinate emergency service.

We use website usage data to improve our online experience, measure which pages are helpful, and make sure our site works well on all devices. We may also use your information to send you service updates or follow-up messages related to your restoration project.

Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. Cookies are small text files stored on your device that help us provide a smoother browsing experience.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended, but you can still call us directly at (228) 279-0515 for help.

We use third-party analytics tools to track website traffic and user behavior. These tools collect information such as how many people visit our site, which pages they view, and where they come from. This data is aggregated and does not identify you personally.

We may also use third-party services for scheduling, customer communication, or payment processing. These providers have their own privacy policies, and we encourage you to review them if you have questions about how they handle your data.

We do not sell your personal information to anyone. We share your information only with trusted service providers who help us run our business, such as scheduling software, payment processors, or subcontractors who assist with your restoration project.

We may disclose your information if required by law, such as in response to a court order, subpoena, or legal process. We may also share information to protect the rights, property, or safety of our company, our customers, or others.

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

If you want us to delete your information, you can contact us using the details below. We will honor your request unless we are required by law to keep certain records.

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. These steps include secure servers, encryption where appropriate, and limiting access to your data to employees and contractors who need it to do their jobs.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please call us and we can discuss how we handle your data.

You have the right to request access to the personal information we hold about you. You can also ask us to correct inaccurate information, delete your data, or restrict how we use it. To make a request, contact us using the phone number or email below.

If you have signed up for marketing messages, you can opt out at any time by replying to the message or calling us. We will process your request promptly and let you know what we have done.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the effective date at the top.

We encourage you to review this page periodically. If you have questions about any changes, feel free to reach out to us.

If you have questions about this Privacy Policy or how we handle your information, please contact us. We are happy to help.